Customer service and Dispatch coordinator

Job Location: In person at our facility in Baltimore, MD. 

Job Hours: This is a full-time, salaried position. Monday through Friday schedule. 

Starting Salary Range:  $45,000 - $55,000 / year 

Wild Bay LLC is a fast-growing company dedicated to making approachable and exceptional hand-crafted beverages. We are the proud makers of Wild Bay Kombucha and Icaro Yerba Mate. We also operate Wild Bay Beverage Distribution where we curate and deliver a collection of eco-friendly beverages. Fostering a healthy environment is at the center of our Mission and is reflected in the supportive, growth-oriented, workplace culture we have curated with our team members. We offer competitive wages and benefits for full-time employees after 60 days of employment.

We are looking for a highly organized individual with strong communication skills, excellent attention to detail, and a collaborative mindset. This role plays a critical part in ensuring our wholesale and distribution customers receive accurate, timely deliveries and that our internal teams stay aligned. A successful candidate will be comfortable with routine daily processes while also adapting to new challenges as they arise.

Duties and responsibilities may include but are not limited to:

  • Collaborate closely with the Sales Team to input customer orders and confirm order details

  • Create accurate invoices for wholesale and distribution orders

  • Ensure customers can place orders seamlessly through all ordering channels (email, online portal, phone, etc.)

  • Troubleshoot customer concerns related to orders, deliveries, or product availability

  • Communicate with delivery drivers to facilitate proper route execution and prompt resolution of any issues

  • Build optimized truck routes for next‑day deliveries by sequencing stops according to assigned delivery days, customer time restrictions, and overall route efficiency 

  • Case‑check pallets of product for next‑day deliveries to ensure accuracy

  • Maintain accurate records and uphold high standards of quality and customer satisfaction

Qualifications:

  • MUST be able to lift 40lbs - you may be lifting cases of beverages and checking pallets

  • Outstanding communication and customer service skills - you will regularly interact with customers, drivers, and the Sales Team

  • Excellent attention to detail and accuracy in order entry and routing

  • Ability to be self-directed once trained on processes and systems

  • Adaptable to changing environments

  • Ability to learn our technical applications - Slack, Ekos, and Workwave (training provided)

Skills and experience that are not required, but we would like to hear about if you have them:

  • Logistics or route-planning experience

  • Inventory or warehouse operations experience

  • Customer account management

  • Accounting or bookkeeping 

  • Quickbooks

  • Wholesail

  • Slack

  • Ekos

  • Workwave

  • Google Suite

Compensation & Benefits:

  • 401(k)

  • Company-sponsored health insurance with employer contribution, plus optional dental and vision add-ons 

  • Paid time off

  • Paid sick time

  • Jury duty reimbursement 

  • Paid parental leave

  • Product discounts

To apply, attach your resume and cover letter in an email to info@wildbaybev.com with the position title as the subject.